Self-Awareness of how I communicate (at different times)
Emotional Control under pressure
What is my projection to others?
Understanding others
How do others react to my communication?
Identifying communication methods
Giving effective communication
Listening correctly
Reading the other person (seeing the wood for the trees!)
Understanding differing points of view
Coping with stressful or difficult people
Understanding differing communication techniques
Do I need this training?
Communication is the primary skill business owners and workers MUST get right.
The wrong communication can be disastrous to a business or department. It can lead to bitterness and low team morale.
If you can’t get your point across to your team members, this training will teach you how to change your behaviour and really listen to your team – as well as giving the best communication across a range of situations. Sometimes, diffusing a situation will not communicate the idea, sometimes being quiet and really listening works. Other times, you need crystal clear clarity to project yourself correctly.
This training aims to resolve your communication issues and provide you with real help in your business or job.
How much will it cost?
Course costs are dependent on:
Your business requirements
Our Training needs Assessment
Locations and number of Sessions required
Please contact us if you are interested in this training.
Pre-Course Requirements
Questionnaire
We usually ask all prospective candidates to fill out a pre course questionnaire to understand if they are suitable for the training. We will email this out or ask you to fill the questionnaire at the start of the course.
We ask you to:
To understand why effective communication is needed in the workplace
To be receptive and understand that change can only happen if you are open to the training
To come with your communication problems so we can work on resolutions
Identify current issues with staff, your own problems and conflicts you have faced
Course Detail
Introduction
Course Introduction
Questionnaire Completion
Health and Safety Housekeeping
Great communication
What makes a great communicator?
Communication methods
Understanding your audience
Humour and how it can help!
Negative Vs. Positive communication
What is my role as a communicator?
Clarity Vs. Minimal Interaction
Body Language
What is body language?
What is the power of body language in my company
Understanding the different areas of the body
Using effective methods to positively impact staff
“Listening” and “Speaking” with your body
Techniques for perfecting body language
Your Voice
What is Tone of Voice ?
What tone should I use in the workplace?
Categorising tone types
Using my tone to get results
Voice Projection Styles
Making yourself heard
Providing Clarity
Volume, Tone and Style – Bringing it all together
Email
Professional Communication methods
Sentence structures and wording
Using the right style for the topic
Emotional Control – Correct Response
Getting the point across effectively
Examples of Bad Email Responses
Your problems and possible solutions
Meetings
Preparing your communication
Creating a checklist of what you want to communicate
Understanding my audience
Clarity and Defining my message
Reacting the right way
Understanding the situation
Listening to the problem (not reacting to the situation)
Giving the right advice
Controlling emotions
Self Awareness
The right words at the right time
Overtalking and its dangers
Making your point
Firmness Vs. Rudeness
Experience
Industry Leading experienced qualified training.
Quality Assurance
Rigorous continuous assessment of training quality.
Professional Trainers
Qualified Professional Trainers with track records.
Course Selection
A range of training available to strengthen your business.
Group Training
Leaders, Managers or Key Staff Group Training available.
Support
Continuous support and monitoring for rapid growth.
